Show Navigation
Oceanside Family Medicine
Go
Home / Patient Tools / FAQs

FAQs

What types of health insurance do you accept?

Novant Health Oceanside Family Medicine accepts most major insurance plans. Please view our billing & insurance page for a list of Novant Health accepted insurances, or please feel free to contact your insurance provider to confirm that our physicians are covered by your insurance plan.

Can your family physician serve as a primary care provider for children as well as adults?

Yes. Our family physicians, board certified in family medicine, are qualified to deliver comprehensive care, regardless of age, sex, organ system or type of problem, be it biological, behavioral or social.

What if I have a question after hours?

If you have a life-threatening emergency, please call 911 immediately. For other urgent needs, we have an after-hours phone service. Questions about prescription refills, appointments, billing and other questions of a non-urgent nature cannot be answered after hours. For these types of questions, please call our office during our normal hours of operation (8 a.m. to 5 p.m.). For urgent needs after hours, call our office main number and, if needed, the on-call physician will be notified.

Are you accepting new patients?

Yes. We welcome the opportunity to build new health partnerships with all patients in the community.

How long does it take to get an appointment?

Calling our office at the first sign of illness helps to ensure that you receive an appointment time quickly. Normally, we are able to schedule same-day appointments for those requiring urgent care. If you are a new patient, it's best to try and schedule an introductory appointment with us before you get sick.

In order to see a specialist, do I need a referral from my primary care physician?

To determine whether you need a referral from us before seeing a medical specialist, please view the terms of your insurance plan. Often, this information is listed on your insurance card or can be obtained by calling your insurance company. Our doctors can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral prior to visiting a specialist.

How do I obtain a prescription refill?

When requesting a refill of a current prescription, please call your pharmacy. They will contact us with all the necessary information. Allow 48 hours for any medication refill. The on-call physician will not refill medications after office hours.

Locations